FAQ

How do I add a study to my ThinkOrSwim app?


Navigate to Edit Studies. Near the bottom of the popup window, there's an Import button. Click that and then search for the .ts file to import. Once selected, click OK. Then you can search for the study from the Edit Studies search bar and add it to your chart. If you have further questions, please review the instruction video on my YouTube channel here.




What are the specs for you computer?


I'm currently using an 2017 27" 5K iMac with a 3.8 GHz Intel Core i5 CPU and 8 GB 2400 MHz DDR4 memory.




I am experiencing issues with a study loading. What can I do?


Depending on how much your system differs from my specs, shown above, there are a few things you can do: 1. Restart your ThinkOrSwim app. 2. Adjust the amount of memory on the TOS app by clicking the gear icon before logging in. 3. Adjust the chart settings to include a smaller time frame and fewer bars.




What is your refund policy?


Please review our refund policy here.




What is your privacy policy?


Please review our privacy policy here.